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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 3	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q69-Q74):

NEW QUESTION # 69
An organization with limited resources has a sales team that would like a new service to make it easier to manage customer information. There is also a finance team that wants to consolidate the organization's services to improve efficiency. One of the business units wants to introduce a new product line.
Which is the BEST way for the organization to manage this situation?

A. Focus on the initiative with the highest immediate financial return
B. Allocate resources equally to all teams to address their needs
C. Hold separate meetings with each team to assess their needs
D. Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization's objectives

Answer: D

NEW QUESTION # 70
An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
Which is BEST example of an experience metric that can be included in the SLA?

Answer:

Explanation:
Customer satisfaction with the helpline

NEW QUESTION # 71
Governance is a core component of the service value system.
How does governance support high-velocity IT?

A. It directs the organizational entity responsible for digital technology
B. It offers a pattern for scientific thinking and routines for practice
C. It represents the types of resources used by the organization
D. It defines the influence of political and economic factors on the organization

Answer: A

NEW QUESTION # 72
A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.
Which is the BEST method of providing user support?

A. Use popular networking sites to promote and provide online user support
B. Implement a 'shift-left' approach to provide support and downloadable help articles
C. Use machine learning chatbots to anticipate the needs of the users and provide solutions
D. Provide simple online support and contact numbers for the service desk

Answer: D

NEW QUESTION # 73
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

A. k
B. Identify ways to improve service levels, and discuss the cost of these improvements with the customers

Answer: B

NEW QUESTION # 74
......

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ITIL-4-Specialist-High-velocity-IT Brain Dumps & Guaranteed Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Success with Updated Reliable ITIL-4-Specialist-High-velocity-IT Test Answers

Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q69-Q74):

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ITIL-4-Specialist-High-velocity-IT Brain Dumps & Guaranteed Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Success with Updated Reliable ITIL-4-Specialist-High-velocity-IT Test Answers

Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q69-Q74):

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